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Frequently Asked Questions
Get to know a little bit more about Deer Designer
Account
When you sign up, you are matched with a dedicated designer that will do all the design work for you for as long as you’re a client.
You also get an account manager to make sure all your requests are clear and nothing is missing, and to facilitate the communication.
And after your designs are completed, a Quality Assistant will match your request with the completed designs to double-check that everything is okay and to ensure a high-quality design output.
You get a whole team, for a fixed monthly price. See our pricing page to decide which plan is better for you.
There are no limitations in regards to the number of requests. The only caveat is that your designer is a human, not a machine. Therefore they can only do one thing at a time (2 hands, 1 computer).
If you have more than 1 request in your design queue, your designer will work on them one by one until they’re all complete. And you can always switch priorities as much as you need.
As you grow and need more design work done at the same time, you can add more designers to your account. We’re built for scale. Some of our clients have over 6 designers working for them at any time.
There are no limitations in regards to the number of requests. The only caveat is that your designer is a human, not a machine. Therefore they can only do one thing at a time (2 hands, 1 computer).
If you have more than 1 request in your design queue, your designer will work on them one by one until they’re all complete. And you can always switch priorities as much as you need.
As you grow and need more design work done at the same time, you can add more designers to your account. We’re built for scale. Some of our clients have over 6 designers working for them at any time.
Deer Designer work as a subscription model, which means that when you sign up, you get charged on a monthly basis but you’re never tied to a contract. Whenever you need a break or are having a slow month, you can pause your plan anytime. That way, all files and links will remain active and you can re-enable your account whenever you want.
Since we focus on building a relationship between you and your design team, the longer you work with your deer designer team the better will be your designs and the faster they’ll get to you.
If you think the service is not working for you, just drop us a quick email asking to cancel your subscription and you won’t be charged for anything else – and you can still use the service for the remaining of your billing period. Simple, hey?
You do. After we complete your designs, they’re yours to do whatever you like and we’re not responsible for how and where you use them.
You get access not only to the final files (JPG/PNG/PDF) but also the editable layered files (PSD/AI/INDD). We might showcase them on our portfolio, so if you’re not happy with that, just let us know.
The Business Plan allows you to share your designer with 5 people in your team/company. Each of them will have their own account to send design requests.
You can also request for them all to see each other’s tickets or only their own.
You sure can. From the moment we start working on a design request, as soon as the first update is sent to you, you’ll be able to access the editable layered files by going to the “design” folder of your ticket.
If you make changes on the file, please make sure to send it back to your account manager so we always have the latest updated file in case you need revisions in the future.
We currently work with Adobe Photoshop, Illustrator and InDesign only.
Absolutely! If you need a break, you can pause your account and we will store everything for you until you have more design demand and decide to reactivate it.
We’ll keep your files, links and requests active. You’ll still have access to everything but you won’t be able to request new designs or revisions while your account is on pause.
Your subscription will remain active and your design team available to you until the end of the current billing period after requesting to pause the subscription.
We’re not charging VAT/Tax at this moment, so there are no added taxes to the pricing. We will let our customers know if and when that changes.
All subscriptions come with a 14-day money-back guarantee. If you don’t get the value for you and your business, we’ll give you a full refund for your initial subscription fee within 14 days. You can read more about refunds on our T&Cs.
Speed & Turnaround Times
Depending on your plan, you can get the first draft (or revision) in up to 2 business days or faster. Turnaround times can vary based on the complexity of each request/revision and the brief’s clarity and level of detail. You can always ask your account manager for an estimated time.
Check our pricing page for a more detailed information on all plans.
We don’t set any limits. Since your designer is a real human, not a robot, they can only do one thing at a time. Having said that, nothing stops you from sending as many requests as you need and creating a queue/pipeline of requests.
If you have more than 1 design request in your queue, they’ll work on them in order of arrival or priority (set by you). You can also ask your designer to pause a request and work on a more urgent one whenever you need to switch priorities, even if your designer is in the middle of an incomplete request.
Whenever you need more design work done at the same time, you can always add extra designers to your team. Some of our clients have between 6/8 designers working for them on their tasks.
You can submit as many requests as you need. Your designer will work on them in order of arrival unless you’ve set a higher priority to a specific design request.
If you need an urgent request to jump up your design queue, just let your design team know or change the priority to “Urgent” and the team will pause whatever they’re working on for you and start working on that task before moving to the others.
It’s all about the relationship between your designer and yourself. You can view all requests in the dashboard so you can prioritize them as you wish.
Absolutely! As you grow and need more design work done at the same time, you can add more designers to your account. We are built for scale!
Most of our clients are web/marketing and growth hacking agencies that require a great amount of design done at the same time. Some of them have around 8 of our designers working for them. We group those designers in squads and they’ll work together on your requests so they all know your brands, clients, guidelines and preferences.
We only work from Monday to Friday. We also take a 1-week break during the last week of the year as our designers celebrate Christmas and New Year.
Turnaround times can vary based on your plan, the clarity of your brief and the complexity of the request/revision. You can always ask your account manager for an ETA. Check this page for more detailed information on all plans.
When you send a design request, your account manager makes sure everything they need to start designing is in there (fonts, colours, copy, images, inspiration). If anything is missing, they’ll reply and ask for more information. Otherwise, your designer gets working on it right away.
We don’t set hourly limits as you’re not charged per hour. You share your designer with a very limited number of clients, therefore, some days you’ll get more design work done and other days you might get a bit less. Although other design services allow around 10 clients per designer, we believe our ratio works better so things don’t get rushed and your designer has more time to be creative and focus on details.
As long as there are requests on your design queue, you get a minimum of 2h/day worth of design work (apart from account management’s and quality control’s time). Since not every client sends in design requests every day, most days your designer is able to dedicate even more time to your requests.
We’re completely transparent about how we work so reach out if you have more questions.
How long is a piece of string? Hard to say, right? You can request as many design tasks as you need (unlimited) but the number of designs you’ll get back depends on the complexity of each task and how fast you can give feedback on them. Different clients get different amounts of work done. Simple requests can take a few hours (a logo, a business card, social media posts, graphics for blog posts, etc) whereas more complex ones can take many days to be fully completed (a 16-slide Powerpoint deck, a 5-page website, etc).
No matter how many requests you need, as long as there’s a design task on your queue, your designer will be working on them every day. You will also receive daily updates even if the request is still in progress (e.g.: a 22-slide PowerPoint presentation). We guarantee complete transparency and honesty with all the communication.
That will depend on what you’re looking for and how organized you are with your briefs. You’d be surprised about how many “quick requests” we receive that end up taking days just because briefs are unclear or clients go back and forth with revisions for days. Creating designs isn’t the hard part, communicating clearly is.
In order for us to deliver amazing designs, our processes require at least 1 business day for all requests and revisions. However, if you’ve been working with us for a while and your designer is already used to working with you, provided that your brief is clear and the request isn’t too complicated, they might be able to get it done within the same day. Just ask your account manager and they’ll let you know if it’s possible.
Your Design Team
Our service is built so you don’t have to waste time going through hundreds of portfolios, personality tests, HR assessments, etc. When you sign up, we match you with a designer according to the information you send us on your onboarding. We have a very intense internal matching process to avoid time-wasting and making things easier for our clients. We’ve done it for hundreds of clients, so you’re in good hands.
And it doesn’t happen often but if you end up not liking your designer’s style, we can always swap designers for you. No problem!
Whenever you send in brand guidelines for a new brand or client, your design team will save it in a dedicated folder and also add it to your profile. Whether it’s for your clients or yourself, your designer will always follow your guides and preferences. And whenever they take a day off, whoever’s picking up in their place will know exactly where to look for and what to do.
We also have processes in place to keep everything consistent across multiple designs, and each squad of designers has a Team Leader that coordinates everything for you.
It’d be impossible to offer a full-time designer at this price point, therefore your designer also works on other clients. We don’t want designers rushing creative work just to get it done, so our very well structured processes and low client/designer ratio ensure they will never find themselves overwhelmed or hurrying up your designs.
We created an environment where they have the time to be creative, to focus on what they’re designing and deliver the best output for each request. We also promote a well-balanced work/life environment where our designers are never stressed out with too many requests. That way, we keep them happy and that reflects on their output.
As long as you have design requests on the queue, your designer will work on them every working day.
It’s impossible to get one designer that’s awesome with digital, print, illustrations and branding. Most designers are really great at a few things (e.g.: web design) whereas others are the best fit for print or branding work. That’s why each of our designers works in Squads, which are groups of 12 designers that share different skills.
So, for instance, if your main design requests are Web Design related and one day you need a logo for a client, your designer will get someone in their Squad that is better with logos than them to help. Your designer is still responsible to make sure your preferences are followed, but in this way, you get the best of all worlds.
You can. When you sign up, you are matched with a dedicated designer that will do all the design work for you for as long as you’re a client. The match happens according to the information you send us on your onboarding. We will also try a few designers in your first months with us to make sure you’re getting the best fit for your design work.
It does take time to build a relationship and get to know one another. If you’re not happy with the designs you received, let your designer know what you don’t like about them and send them examples and direction of what you’re looking for so they can learn your preferences and try again.
It’s impossible to get one designer that’s awesome with digital, print, illustrations and branding. Most designers are really great at a few things (e.g.: web design) whereas others are the best fit for print or branding work. That’s why each of our designers works in Squads, which are groups of 12 designers that share different skills. So, for instance, if your main design requests are Web Design related and one day you need a logo for a client, your designer will get someone in their Squad that is better with logos than them to help. Your designer is still responsible to make sure your preferences are followed, but in this way, you get the best of all worlds.
Each of our designers has a “buddy”. So whenever they take a day off or have an emergency, their buddy will pick up from where they left off. Unless your designer leaves the team (or aren’t available for that day), you’ll always work with the same designer.
We’re usually really good with our designer match but if you’re not happy with your designer or you just want another design style, we can always swap them for you. Let us know what design style you’re looking for and we’ll do the matching.
You will always work with the same designer for as long as you’re a client. We work with a buddy system so whenever your designer takes a day off, their buddy will take over so your requests get completed and you never get an idle day.
Each designer works in a “Squad” with other designers with different skills: web designers, graphic designers, illustrators, brand designers, photo-editors, etc. Whenever you send in a request that your designer is not great at, they’ll collaborate with someone on their squad that’ll be the best for that task. This way you always get the best of all worlds. Your designer is still responsible to oversee the task and make sure it’s aligned with your brand.
We might try a few designers during your initial months so we make sure we’re matching you with the best option.
Everyone in the team works full-time and remotely, but with a flexible working schedule. Since our clients are all over the world, we work with 1-business day rounds for requests and revisions, so different time zones are never an issue as every client gets replies and design updates within 1 working day (depending on their subscription plan).
There isn’t a set time for replies/delivery, but as long as there’s a request in your design queue you’ll get daily updates, even if the designs are not completed yet. Sometimes it’ll be quicker and sometimes it might take a bit longer depending on the complexity of each request.
Each of our designers has a “buddy”. So whenever they take a day off or have an emergency, their buddy will pick up from where they left off.
If you’d rather wait for them to return, just let your account manager know and we’ll make it work.
Communication
Video/voice calls aren’t part of our processes. We do all our communication via our dashboard or email to make sure everything gets logged in our system.
This way, other designers, your project manager and the QA team can have access to the requests and the whole conversation in case they need to help – or when your designer goes on holiday, for instance.
It’s also handy to have everything in one place in case your designer needs to check previous design requests and to make sure there’s no miscommunication.
Many of our clients record a 3-5 minute video/screencast explaining their requests as they find it easier. Other ways of sending design requests are using bullet-points or annotated images.
It’d be impossible to meet each potential customer in person as we have clients all over the world. We do customer-fit calls via video meetings to make sure we’re the right fit for you. Just let us know you’d like to chat and we’ll get it booked.
When you send a design request or a question, your designer, your account manager and your QA discuss it as a team, but the communication flows through the account manager so your designer can dedicate 100% of their time to being creative and working on your designs.
That’s also handy so whenever your designer is taking a day off, your account manager can get you a backup designer without interrupting the flow.
If your website is public, for sure! Unfortunately, we won’t hold any kind of login credentials due to data protection, security reasons and internal protocols. We’re not allowed to log in to your website or hold login details from our clients, even if it’s an account created especially for us.
Security issues aside, our account managers, the QA team and backup designers would also have to access your platforms as they’re all part of our internal processes. And if your designer is away for a day, another designer would be able to pick it up.
The best way to provide content is to send us images/screenshots/text documents/wireframes of what you have and your team will work on the designs from there.
Scope of Work
If you can explain what you want in an email, we can design it! If you need coding, copywriting, video editing or motion graphics, we’re probably not the best fit.
Feel free to check a more comprehensive list of common tasks in our scope of service.
Absolutely! We design landing pages, email newsletters, complete websites. 70% of our clients are Web Agencies so we design dozens of websites for their clients every day. We don’t do any code, though, just the designs.
Although we design many print designs (stationary, flyers, business cards, banners, etc, we’re not able to print them. We have clients all over the world and the costs of delivery wouldn’t be the best for many people.
Most of our clients are Web Agencies so our designers create web designs with page builders in mind but we don’t build them in Wordpress, Webflow, or any other builder.
We give you all the layered files (PSD, AI, InDD) along with any other assets (PNG/JPG/SVG) so you would either have to build it yourself or get help from a developer. We even export all assets to make it easier.
Unfortunately not. Since there are many tools out there (Canva, Crello, Offeo, Stencil, etc), the whole team would have to be trained on all of them in case your designer takes a day off, and that wouldn’t be realistic. Right now we only work with Adobe Creative Suite (Photoshop/Illustrator/ InDesign) as we have all our processes streamlined.
Right now we only work with Adobe Photoshop, Illustrator and InDesign.
We’d love to be able to use other tools (Adobe XD, Figma, Sketch, etc), but there are so many apps out there for Web/Graphic design and it’d be impossible to accommodate everything.
In order to support other apps, our whole team would need to be trained on all of them so if your designer is away, another designer would be able to pick it up.
Unfortunately, videos/animations aren’t part of our scope of service.
If you send us a few sketches, we can create a storyboard and design the frames and illustrations for your video or animation. With the designs done, you could easily find someone to animate or turn them into a video for you.
We always source imagery from repositories free from commercial rights (e.g.: Unsplash).
If you do have an account with a repository such as ShutterStock, DepositPhotos or similar, we’ll be happy to look for images on it and send you the image’s IDs, so you can download them for us to use after you’ve approved the final version.
Yes! We create dozens of logos and branding guides on a weekly basis. Some of our clients are just starting out so we help them out with their brand identity. We can also make changes on your existing logo – such as vectorizing it or even adding a Santa hat for Christmas. If you’re only looking for a one-off logo though, we might not be the best fit as we’re best suited for people with ongoing design needs.
Bear in mind that logos are very subjective, so the team will either nail it in the first go, or it might take a bit of back and forth/revisions until you’re happy.
Most of our clients are Web Agencies so we design hundreds of websites for them and their clients on a weekly basis. However, we don’t do any code, just the designs. We’ll deliver the mockup, the layered files (Adobe) and any exported assets you might need to build it. We won’t login to your wordpress/webflow/wix and upload the designs for you.
Unfortunately not. We only do design work. Our designers focus their time on the creative process, so any content/text you need on the designs should be provided on a text document for them to copy/paste. That’s also a way to avoid typos and mistakes.
Absolutely! We create hundreds of slides and pitch decks every week.
We design all the slides in Photoshop/Illustrator and after you approve them, we give you the individual assets/graphics so you can upload them to your presentation (Powerpoint/Keynote/G Slides). This way you have more control of the presentation and can make quick edits on the go.
We can also design your slides in Photoshop/Illustrator and, after you approve them, we can upload all the graphics into Google Slides and send you a link so you can copy/edit/download it.
Yes, you can use the service for as many brands/companies you need. Most of our clients are Web or Marketing agencies, which means we work with multiple brands for each of them on a daily basis and we keep all their brand guides and history so you don’t have to keep explaining their preferences every time you send in a new design task.
Since we’re a graphic design service, we only work with Adobe Software (Photoshop, Illustrator, InDesign). We support JPG / PNG / PDF / EPS / SVG. If you need a different file format, please check with your account manager to see if we’re able to accommodate.
Unfortunately, we don’t do that due to data protection, security reasons and internal protocols. We’re won’t be able to log in to your website/apps or hold login details from our clients, even if it’s an account created for us.
Not only that, but account managers, designers and the QA team would have to access your platforms too as they’re all part of our internal processes (checking the tickets and making sure the designs match the request). And if your designer is away for a day, another designer would have to be able to pick it up.
We always use Google Fonts or other repositories free from commercial rights (e.g.: Dafont.com).
If you do have a specific font you’d like us to use, just provide the font file and the license to your designer and they’ll use it on your designs. After the design is delivered, the designer will remove the font from their computer.